NWC is 100% customer focused and on the rare occasion a customer has a complaint, we take it very seriously.  All complaints are reviewed by senior management and a resolution is mapped out that takes into account all elements of the complaints and what lead up to it.  NWC takes even the smallest of complaints seriously and will immediately address them and take action to correct them.

NWC, Inc complaint resolution process involves a member of senior management looking over all the facts of the complaint, how the complaint originated and from what source NWC, Inc learned of the complaint.  NWC, Inc then prepares a statement addressing the complaint and how NWC feels the complaint can best be resolved.  NWC will then communicate this information to the customer and the initial source of the complaint.  Usually this will resolve the complaint but in the unlikely circumstance it doesn't NWC, inc will re-review the underlying issue of the complaint and if appropriate will try to offer a goodwill gesture to satisfy the customers concerns.  NWC, Inc will always try to resolve complaints in such a manner as to satisfy the customer and the customers expectation of fairness and outstanding customer service from NWC, Inc

National Wholesale Company, Inc , -- NWC, Inc has been a long established distributor of consumer electronics and has a long history of providing customers with exceptional service and satisfaction since 1982.  Anyone becoming a customer of NWC, Inc can expect to be cared for and treated with the utmost of concern by everyone from their personal account rep right to the top of the company.  NWC, Inc is the nations leading wholesale supplier and will continue to take an active role in satisfying its customers and addressing all issues brought to its attention.

NWC, Inc

National Wholesale Company, Inc

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